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Oct 27,  · Customers will continue to complain and customer support will fail to meet expectations. In fact, 78% of consumers end a business relationship due to poor customer service. So how can you effectively resolve customer complaints and avoid the risk of losing their business? It depends on customer's beliefs, attitudes, and needs.

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Here are some practical tips for effectively dealing with customer complaints: 1. Actively listen and makes notes. Concentrate solely on what the customer is telling you. Make notes of the key facts and their concerns, so that you have a record of the conversation to refer to in the future.